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Privacy Policy

Last Updated: 12/18/2025

Ark Self Storage ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website arkselfstorage.net or use our self storage services at any of our Georgia locations.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

  • Rent or reserve a storage unit
  • Create an online account
  • Make a payment
  • Contact us with inquiries
  • Sign up for promotional communications

This information may include:

  • Name, email address, phone number, and mailing address
  • Payment information (credit card numbers, billing address)
  • Driver's license or government-issued ID
  • Vehicle information (for vehicle storage)
  • Emergency contact information

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address and browser type
  • Device information and operating system
  • Pages viewed and links clicked
  • Date and time of your visit
  • Referring website addresses

How We Use Your Information

We use the information we collect to:

  • Process rental agreements and payments
  • Provide customer service and respond to inquiries
  • Send transactional communications (receipts, account updates, lease reminders)
  • Send promotional offers and marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Protect against fraud and unauthorized access

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Analyze website traffic and performance
  • Deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

We use Google Analytics to analyze website traffic. Google Analytics uses cookies to collect information about your use of our website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third parties who perform services on our behalf, such as payment processing (SiteLink), website hosting, and marketing services
  • Legal Requirements: When required by law, court order, or government request
  • Business Protection: To protect our rights, property, or safety, or that of our customers and others
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

Your Privacy Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know: You can request information about the personal information we have collected about you
  • Right to Delete: You can request that we delete your personal information, subject to certain exceptions
  • Right to Correct: You can request that we correct inaccurate personal information
  • Right to Opt-Out: You can opt out of the sale or sharing of your personal information
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

We do not sell personal information as defined by the CCPA. We may share certain information with advertising partners, which may constitute "sharing" under CPRA. You can opt out by visiting our Opt-Out Preferences page or by using the Global Privacy Control signal in your browser.

All Users

Regardless of your location, you may:

  • Access and update your account information by logging into your online account
  • Opt out of marketing emails by clicking the "unsubscribe" link in any promotional email
  • Request information about your data by contacting us

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When you close your account or end your rental agreement, we may retain certain information as required by law or for legitimate business purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Additional Policies

For information about our property management system's data practices, please see: